Terms of service
Terms of Service – Madison May Boutique
1. Overview
Welcome to Madison May Boutique!
These Terms of Service ("Terms") govern your access to and use of our website, https://shop.madisonmayboutique.com, and the purchase of products offered through our online store.
Madison May Boutique is operated by a business registered in the Netherlands. Throughout these Terms, "we," "us," and "our" refer to Madison May Boutique.
By accessing our website or placing an order, you agree to these Terms and our applicable store policies, to the extent permitted by law.
Please read these Terms carefully before using our services.
Nothing in these Terms limits or excludes consumer rights that cannot legally be waived.
2. Eligibility and Customer Accounts
By placing an order, you confirm that you are legally capable of entering into a binding purchase agreement under applicable law.
If you create a customer account, you agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
If you suspect unauthorized access, please contact our customer support team immediately.
We reserve the right to restrict or suspend accounts involved in fraudulent, unlawful, or abusive activity, subject to applicable law.
Termination and Suspension of Access
Madison May Boutique reserves the right to suspend, restrict, or terminate access to our website or customer accounts when there is a legitimate reason to do so.
Such reasons may include:
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Fraudulent or unauthorized transactions
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Violations of these Terms of Service
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Attempts to compromise website security
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Misuse of customer accounts
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Unlawful or abusive behavior
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Activities that interfere with the operation of our services
Where appropriate and reasonably possible, we may notify affected users before taking action.
Termination or suspension of website access does not automatically cancel existing orders or remove any rights customers have under applicable consumer protection laws.
Customers remain entitled to any refunds, remedies, or other protections required by applicable law.
3. Products and Product Information
Madison May Boutique offers clothing, fashion accessories, and related products through its online store.
We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, and other product details are accurate and up to date.
Actual product colors may vary slightly depending on your device's display settings.
Customers are encouraged to review product descriptions, measurements, and size charts before purchasing.
Product availability may change without notice.
If an item becomes unavailable after an order is placed, we will contact you to discuss available options, including an alternative product where appropriate or a refund.
Nothing in this section limits your statutory rights concerning defective, misdescribed, or nonconforming products.
4. Orders and Order Acceptance
By placing an order through our website, you agree to provide accurate billing, shipping, and contact information.
After completing checkout, you will receive an order confirmation at the email address provided.
An order confirmation acknowledges receipt of your order. We may need to verify payment, product availability, or order details before processing it.
We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, payment authorization failure, or product unavailability.
If we cancel an order after payment has been collected, we will refund the amount paid for the canceled items, including applicable charges where required by law.
Any order restrictions will be applied consistently with applicable consumer protection laws.
5. Pricing, Taxes and Payments
All product prices displayed on the Madison May Boutique website are listed in U.S. dollars (USD).
We make reasonable efforts to ensure that all prices, product descriptions, and promotional offers are accurate and up to date.
If a pricing error is identified, we will notify affected customers and provide appropriate options in accordance with applicable law.
Taxes and Additional Charges
The total purchase price, including any applicable taxes and shipping charges collected by Madison May Boutique, will be clearly displayed at checkout before the order is completed.
Any applicable taxes will be calculated and collected where required by law.
Our shipping arrangements are intended to ensure that customers do not incur unexpected import duties or customs clearance fees upon delivery.
Any additional charges required by law will be handled in accordance with our Shipping Policy and applicable regulations.
Accepted Payment Methods
Madison May Boutique accepts the following payment methods, subject to availability at checkout:
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Visa
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Mastercard
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Maestro
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Apple Pay
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PayPal
Available payment methods may vary depending on the customer's location, device, and payment provider.
Payments are processed securely through authorized third-party payment providers.
We do not intentionally collect or store complete payment card details on our website.
Payment Authorization
By submitting an order, you authorize the applicable payment provider to charge the total amount displayed at checkout.
Orders may be subject to payment verification and fraud prevention checks.
If a payment cannot be authorized or completed, the order may not be processed.
6. Optional Insured Priority Shipping
Madison May Boutique offers FREE Standard Shipping on all orders within the United States, with no minimum purchase required.
For additional peace of mind, customers may choose Optional Insured Priority Shipping at checkout for an additional fee - ($4,68)
This optional shipping service includes:
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Track & Trace to monitor your shipment.
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Shipping protection of up to $150 against eligible loss, theft, or damage during transit.
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Additional shipment protection for greater peace of mind.
The exact cost of Insured Priority Shipping will be clearly displayed at checkout before payment.
Shipping protection is subject to applicable coverage terms and eligibility requirements. Selecting this option does not affect your statutory consumer rights.
Customers who do not select this optional service will still receive FREE Standard Shipping with Track & Trace.
Available shipping methods depend on the destination, products ordered, and options displayed at checkout.
Estimated Delivery Times
Standard Shipping (United States): 3–12 business days after dispatch.
Delivery estimates are calculated using Monday through Friday business days, excluding applicable public holidays, unless otherwise specified.
Processing time is separate from the estimated shipping time.
Shipping charges, if applicable, will be displayed during checkout.
Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.
If a shipment is delayed, we will provide assistance and information where reasonably available.
Your rights under applicable consumer protection laws remain unaffected.
International Fulfillment
Some products may be fulfilled and shipped directly from our international suppliers or fulfillment partners, including facilities located in China.
Shipping origin may vary depending on product availability and fulfillment arrangements.
Customers will receive relevant shipping information and tracking details when available.
For additional information, please review our Shipping Policy.
7. Order Cancellations
Customers may request cancellation of an order before it has been shipped.
To request cancellation, please contact:
Include your order number and cancellation request.
If the order has not yet shipped, we will process the cancellation and issue a refund for the canceled order.
If the order has already shipped, the return process described in our Refund and Return Policy may apply.
This cancellation procedure does not limit any mandatory cancellation or withdrawal rights available under applicable law.
8. Refunds
Madison May Boutique offers a 30-day return policy for all eligible products, including regularly priced, sale, and clearance items.
Customers may request a return within 30 days of receiving their order, provided the items meet our standard return conditions.
Once a returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds are generally processed within 5–7 business days after the returned items have been received and inspected.
Refunds will be issued to the original payment method used for the purchase. Please allow an additional 3–5 business days for the refunded amount to appear in your account, depending on your bank or payment provider.
Any mandatory refund rights under applicable consumer protection laws remain unaffected.
For complete information about returns, refund eligibility, and return shipping costs, please review our Return & Refund Policy.
How to Request a Return
Before returning an item, please contact our customer support team at:
Include your order number and the reason for your return.
Our team will review your request and provide return instructions and the applicable return address.
Please do not send items to our registered business address unless our customer support team specifically instructs you to do so.
Return Shipping Costs
For standard returns based on customer preference, return shipping costs are the responsibility of the customer, unless otherwise stated or required by applicable law.
Some products may need to be returned to our designated warehouse in China.
The applicable return destination will be communicated during the return process.
Where a product is defective, incorrect, or otherwise does not conform to applicable legal requirements, return costs and available remedies will be handled in accordance with applicable consumer protection laws.
Refunds
Once a return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method, unless another method is agreed upon where permitted by law.
The time required for the refunded amount to appear in your account may depend on your payment provider.
Nothing in our return conditions limits mandatory consumer rights or remedies for defective or nonconforming products.
Please review our Refund and Return Policy for additional details.
9. Discounts and Promotional Offers
Madison May Boutique may offer promotional discounts, seasonal sales, discount codes, and automatic volume-based discounts.
Automatic discounts may be applied when qualifying products or quantities are added to the cart.
Promotional offers may be subject to specific conditions, including minimum purchase quantities, eligible products, and promotional periods.
Any applicable restrictions will be communicated with the offer.
Unless otherwise stated, promotional discounts may not be combined with other offers.
Discounts are applied according to the conditions displayed on our website or during checkout.
We reserve the right to correct promotional errors and discontinue future offers, subject to applicable law and any commitments already made to customers.
All advertised discounts must reflect genuine promotional offers and applicable pricing requirements.
10. Product Availability and Order Changes
We make reasonable efforts to maintain accurate inventory information.
In some circumstances, products may become unavailable after an order is submitted.
If this occurs, we will contact the customer to explain the situation and offer available options.
We will not substitute a materially different product without the customer's agreement.
If an unavailable product cannot be supplied and no acceptable alternative is agreed upon, the relevant payment will be refunded.
11. Intellectual Property
All website content, including text, graphics, photographs, logos, designs, icons, and software, is owned by Madison May Boutique or used under applicable licenses.
This content is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, republish, or commercially exploit our website content without prior written permission, except where permitted by law.
12. Prohibited Uses
You agree not to use our website or services for unlawful or unauthorized purposes.
Prohibited activities include:
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Attempting to gain unauthorized access to our systems
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Introducing malware, viruses, or harmful code
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Interfering with website security or functionality
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Using automated systems to collect personal information unlawfully
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Infringing intellectual property rights
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Engaging in fraudulent transactions
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Misusing our services in violation of applicable laws
We may take appropriate action against misuse of our website, consistent with applicable law.
13. Third-Party Services and Links
Our website may contain links to third-party websites or services, including payment providers, delivery services, and other external platforms.
These third parties may operate under their own terms and privacy policies.
Madison May Boutique is not responsible for the independent content or practices of third-party websites.
However, this section does not exclude responsibilities we have toward customers under applicable law.
14. Privacy and Personal Information
We respect the privacy of our customers and are committed to handling personal information in accordance with applicable data protection laws.
Personal information collected through our website may be used to process orders, provide customer support, manage deliveries, and operate our services.
For information about how personal data is collected, processed, stored, and shared, please review our Privacy Policy.
15. Website Availability and Disclaimer
We make reasonable efforts to maintain a secure, accessible, and functional website.
However, temporary interruptions, technical errors, or maintenance may occasionally occur.
To the extent permitted by applicable law, we do not guarantee that our website will be continuously available or completely free from technical errors.
Nothing in these Terms excludes statutory guarantees, consumer rights, or other protections that cannot legally be excluded.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Madison May Boutique will not be liable for indirect or consequential losses arising from the use of our website where such liability may lawfully be excluded.
Nothing in these Terms limits or excludes liability for fraud, willful misconduct, or any other liability that cannot legally be limited or excluded.
Our responsibility for defective, incorrect, undelivered, or nonconforming products remains subject to applicable consumer protection laws.
17. Indemnification
To the extent permitted by applicable law, users may be responsible for losses arising directly from their unlawful misuse of our website or intentional violation of these Terms.
This provision does not limit statutory consumer rights or impose liability that would be unenforceable under applicable law.
18. Changes to These Terms
We may update these Terms of Service to reflect changes in our business operations, services, or applicable legal requirements.
The most recent version will be published on this page with an updated revision date.
Changes will not retroactively remove or reduce rights arising from purchases already completed, except where permitted by applicable law.
19. Governing Law and Dispute Resolution
Madison May Boutique is operated by a business registered in the Netherlands.
These Terms of Service are governed by the laws of the Netherlands, except where mandatory consumer protection laws of another applicable jurisdiction provide otherwise.
If a dispute arises concerning an order, payment, refund, or use of our website, we encourage customers to contact our customer support team first.
Email: Info@madisonmayboutique.com
We will make reasonable efforts to investigate the issue and work toward a fair resolution.
If a dispute cannot be resolved directly, the parties may pursue available legal remedies through courts or other dispute resolution procedures with jurisdiction under applicable law.
Nothing in these Terms limits a customer's right to bring a claim before a competent court or exercise mandatory consumer protection rights.
20. Additional Store Policies
The following policies provide additional information about purchasing from Madison May Boutique:
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Shipping Policy
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Refund and Return Policy
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Privacy Policy
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Payment Policy
These policies are available through our website.
Where a specific policy provides additional details about a particular service or transaction, it should be read together with these Terms.
If a conflict arises, mandatory applicable law will prevail.
21. Contact Information
For questions about these Terms of Service, orders, returns, shipping, or customer support, please contact us.
Madison May Boutique
Business Address:
Reeshofweg 42
5036 BK Tilburg
The Netherlands
Email: Info@madisonmayboutique.com
Phone: +1 716-306-4598
Website: https://shop.madisonmayboutique.com
Chamber of Commerce Registration (CoC): 73082082
We aim to respond to customer inquiries as promptly as reasonably possible.