Shipping policy
Madison May Boutique
Processing Time
All orders are processed within 2–3 business days (excluding Fridays, weekends, and public holidays).
Shipping Methods & Costs
Free Standard Shipping – $0.00
We offer FREE Standard Shipping on all orders within the United States, with no minimum purchase required.
Every order includes Track & Trace, allowing you to follow your package from dispatch to delivery.
Estimated delivery time: 3–12 business days after dispatch, excluding weekends and public holidays.
Insured Priority Shipping - $4,68
For additional peace of mind, customers can select our optional Insured Priority Shipping service at checkout.
This option includes Track & Trace and shipping insurance coverage of up to $150 against eligible loss, theft, or damage during transit, subject to the applicable coverage terms.
The cost of Insured Priority Shipping will be clearly displayed at checkout before payment.
Shipping Carriers & Tracking
Madison May Boutique works with international shipping providers and fulfillment partners to deliver orders throughout the United States.
The shipping carrier may vary depending on the product, fulfillment location, and delivery destination.
All orders include Track & Trace, allowing customers to monitor their shipment from dispatch to delivery.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and relevant tracking information.
For questions about your shipment, please contact us at Info@madisonmayboutique.com.
Where to Find Your Tracking Number
● Check your shipping confirmation email
● Log into your account and visit Order History
● Check your SMS notifications if you opted in
Order Status Guide
Processing: Your order is being prepared and has not yet shipped.
Shipped: Your order has left our warehouse and is in transit.
In Transit: Your package is on its way to the delivery address.
Out for Delivery: Your package will be delivered today.
Delivered: Your package has been delivered.
Shipping Cost Transparency
All available shipping methods and their applicable costs are displayed during checkout. Customers can review their shipping options and total order cost before completing their purchase.
Delivery Times
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Insured Priority Shipping (United States): Estimated delivery time is 3–9 business days on monday - friday after dispatch, unless otherwise specified.
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Standard Shipping (United States): Estimated delivery time is 3–12 business days on monday - friday after dispatch, unless otherwise specified.
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January Pre-Order: Orders placed during our January pre-order event may take 3–5 weeks for delivery due to high seasonal demand.
Please note that actual delivery times may vary depending on factors such as your location, local postal delays, weather conditions, or courier service disruptions.
Shipping Costs
Shipping costs are calculated based on the shipping method selected at checkout. All applicable shipping fees will be clearly displayed during the checkout process before you confirm your order.
Customs, Duties, and Import Taxes
Madison May Boutique is a Netherlands-registered business serving customers in the United States. Some orders are shipped directly from our international fulfillment partners, including facilities located in China.
Our shipping arrangements are designed to minimize unexpected customs charges for our customers.
Any applicable import duties, customs clearance fees, or import-related taxes will be handled according to the shipping arrangements applicable to your order and relevant customs regulations.
If any additional charges may be payable by the customer, these will be communicated before the purchase is completed.
For questions regarding customs or import-related charges, please contact our customer support team at Info@madisonmayboutique.com.
Order Tracking
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking number and available tracking details.
Tracking information may take 24–72 hours to become available or update after the shipping confirmation has been sent.
You can use your tracking number to monitor the progress of your shipment through the carrier's tracking website.
If you have not received your tracking information or are experiencing difficulties tracking your order, please contact us at Info@madisonmayboutique.com.
Lost, Damaged, or Delayed Packages
We want every order to arrive safely and in good condition. If you experience an issue with your delivery, our customer support team is here to assist you.
Lost Packages
If your tracking information indicates that your package has been delivered but you have not received it, please check your delivery location and contact the carrier for additional information.
If your package remains missing, contact us at Info@madisonmayboutique.com with your order number and tracking details. We will assist you in investigating the shipment and arranging an appropriate resolution.
Damaged Packages
If your order arrives damaged, please contact our customer support team as soon as reasonably possible.
Include your order number, a description of the damage, and photographs of the damaged product and packaging, if available.
We will review the issue and provide an appropriate solution, such as a replacement or refund, in accordance with our Refund and Return Policy and applicable consumer protection laws.
Delayed Packages
Delivery times are estimates and may occasionally be affected by customs processing, weather conditions, carrier disruptions, or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will review the tracking information, contact the shipping provider where necessary, and assist you in resolving the delay.
Your statutory rights regarding late, missing, damaged, or undelivered goods remain unaffected.
Contact Information
For any shipping-related questions, delivery concerns, tracking issues, or assistance with your order, please contact our customer support team.
Madison May Boutique
Email: Info@madisonmayboutique.com
Phone: +1 716-306-4598
Business Address:
Reeshofweg 42
5036 BK Tilburg
The Netherlands
Website: https://shop.madisonmayboutique.com
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
International Fulfillment
Madison May Boutique is a Netherlands-registered business serving customers in the United States.
To offer our customers a wide selection of fashion products, we work with trusted international suppliers and fulfillment partners. Some orders are shipped directly from our fulfillment facilities in China.
All orders are processed within 2–3 business days, excluding Fridays, weekends, and public holidays. Estimated delivery times are 3–12 business days after dispatch.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can follow your package throughout its journey.